Brisbane Convention & Exhibition Centre, Poor Service

This afternoon Claire, Hugo and I traveled to Brisbane to attend Lucy’s graduation which was held at the Brisbane Convention & Exhibition Centre. The graduation was from 2:00PM, which meant we’d need to feed Hugo while we were out. Our carefully laid plans became slightly unhinged when we needed to heat up the bottle.

The Brisbane Convention Centre is considered a best of breed facility, which you’d think would mean that they’d have all of the smaller points handled with ease. You can imagine our surprise when we went into the parenting room to fix up Hugo, that they didn’t provide a microwave to heat up a bottle. In lieu of the microwave, they provided a note informing people to go to the cafe inside the centre – a little odd but maybe they had people abusing the microwave. I head over to the cafe and ask them to heat up the bottle in their microwave and was told that they don’t have a microwave. Instead, I’m provided a paper coffee cup with hot water in it – quality.

After managing to get enough heat into the bottle that Hugo would probably drink it, I thought a couple of drinks would be nice. I order a coffee & a strawberry milkshake and they don’t do milkshakes – how many cafes do you know that don’t serve a simple milkshake. Moving on from that, I later ask for some plain potato chips and they have only salt & vinegar and BBQ flavours – a tad limited for such an large conferencing venue. I then notice that they have a Four’N Twenty hot box on the counter – nothing against Four’N Twenty but it seems a tad out of place in this setting.

All this mind you when they have a graduation on, where they conferred approximately 330 graduands. Doing the math on that for a moment would suggest that there was quite comfortably going to be at least 1000 people in the venue and they couldn’t muster a microwave for the obvious families attending, a better range of chips (of all things) and a milk shake from a so called cafe that serves Four n Twenty from a hot box.

The Brisbane Convention Centre itself was well presented, clean and the staff on the floor were polite and helpful. If only they could have got some of the smaller things right, this could have been a very positive review of a top notch facility.

2 thoughts on “Brisbane Convention & Exhibition Centre, Poor Service

  1. It is not unusual for cafes to give you a cup and hot water to heat a bottle and it always seems to happen when bub is demanding their bottle now! Some cafes will not put the bottle in the microwave as they don’t want to over heat the milk and burn the baby (what do they think – we won’t check it!!). It is pretty poor that the convention centre did not have a microwave in the parents room!

Comments are closed.