I had heard that the driver support for Windows Vista was a little patchy in places, however I didn’t realise it was just so patchy.
I have a HP Laserjet 1010, which isn’t a new printer by anyones account and I expected that Vista would have picked it up on its own but that wasn’t the case. Some people might take the opportunity to stone Microsoft for not providing a driver out of the box but that isn’t fair in my opinion; you can’t expect them to support every device under the sun.
Off to the Hewlett Packard web site, where I wander my way into the driver download area. I plugin the model number of the printer expecting to see a nice list of drivers for Windows Vista, only to be told that they haven’t released them yet and that I should check back soon.
It could be just me, but when a company like HP don’t provide a driver for one of their staple home/small business printers for Windows Vista six months after it has been released – it isn’t coming anytime soon; in fact it may never come.
Fortunately, Microsoft provide a driver for the Laserjet 1015 which appears to be compatible. It’s lucky really because Hewlett Packard don’t provide a Windows Vista driver for the 1015 either.
Hiya,
I am a law student and about to have my exams. I need to have extra up-to-date materials donwloaded and printed off. However, I exerpeience exactly the same problem – I have an HP Laserjet 1010, which doesn’t work with my new laptop that comes with Vista.
Following your article, I went on Microsoft website and tried to find the driver for Laserjet 1015 as mentioned in your article, but I was unable to track that driver down. If you do have it, do you mind sending it over to me?
Many thanks in advance.
Cynthia,
Just go to Control Panel > Printers > Add a Printer.
After you’ve specified the “printer port” (I just accepted the default), you will be asked to select a manufacturer. Choose HP! Next, select the printer model: choose Laserjet 1015.
Hope that works for you.
Nate
Fix for Vista 64 bit- HP LaserJet 1010 Printer Email Support
Thank you for contacting Hewlett-Packard.
This is in response to your e-mail regarding the HP LaserJet 1010 Printer.
Hello David,
Thank you for contacting Hewlett-Packard’s Commercial Solutions Center.
On reviewing your reply message, we understand that you are having issue with installing the driver of HP LaserJet 1010 printer on Windows Vista 34-bit.
We would like to inform you that the driver for Windows Vista 64-bit is different from the Windows Vista 32-bit or XP.
In order to resolve the issue, please follow the below instructions:
Please open the below link and download the printer driver on your Desktop.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=306505&prodNameId=306507&swEnvOID=2100&swLang=8&mode=2&taskId=135&swItem=lj-67501-1
Once the driver is downloaded, right click on the driver and unzip it.
Now, disable both antivirus and Firewall of the computer and install the driver by following the below steps.
1. Please open the printer window by selecting the Start Menu, Control panel, Printer folder.
2. In the Printer window, double-click the ‘Add Printer’ icon.
3. Select the option ‘local printer’ and also ensure to de-select ‘Automatically detect and install ‘ check box.
4. Select the DOT 4 or USB_001 or USB_002 from the list.
5. Select Have Disk button and then the Browse button. (Provide the location of the folder where the latest printer driver was downloaded and unzipped (uncompressed) after the download.
It will take you to the driver from where you unzipped before – (Example: C: \l lj1010serieshb-vista32/ hpc1015e.inf)
6. Specify a name that you desire for the printer driver in the Printer name text box, select ‘Do not share this printer’ in the ‘printer sharing window’.
If you have any further query, please revert and let us know if the printer is connected using USB cable or network cable. We will be glad to assist you further.
Once again, thank you for contacting Hewlett-Packard’s Commercial Solutions Center.
Regards,
James
NOTE: Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Problems and solutions may depend on the nature of your system environment and various other parameters that are unknown to HP; therefore, HP cannot assume any responsibility or liability. Please be advised that technical information changes as new data becomes available, therefore, HP recommends that you check back at our technical support web site located at http://www.hp.com/country/us/en/support.html regularly for possible updates. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.
Sincerely,
HP Email Support
Please include the following identifier in the subject line of all future correspondence relating to this ticket.