I consider myself to be quite a patient person in most instances, however there are certain things that frustrate me no end – one of which happens to be slow service at a fast food establishment.
I understand that from time to time, things go wrong in the kitchen and it takes time to recover. I sympathise when there is an unexpected rush of people and the kitchen is completely overwhelmed; it happens and I’ve experienced it first hand many times. However, when it’s slow all the time, something is clearly wrong.
To cite an example, the Nandos at the Helensvale Town Centre on the Gold Coast seems completely incapable of serving food at a reasonable pace. I’m not expecting the type of service that you’d normally see from the finely tuned machine that is a McDonalds – no, I’m talking about a number under 10 minutes.
In the last three months, I’ve probably ordered food from the Helensvale Nandos four or five times and each time, the speed of service is completely unacceptable. Under normal serving conditions, it takes anywhere from 15-20 minutes however on one occasion I waited for just under 30 minutes.
I realise that in most cases it isn’t going to be the staffs fault and is more likely the management cutting costs by rostering fewer staff on. Of course, the public will only tolerate substandard service for soo long before they simply stop going there. If it weren’t for the fact that you pay for your meal before receiving the food, I’m sure they’d be losing a lot more money from clients walking out the door, being sick and tired of waiting for slow fast food.